FAQ

Creating an account with us is easy. fill up your details on our Sign Up page and click Create My Account.

Delivery usually takes 1-2 working days.

All credit/debit card details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

We will refund your money directly after received back the products and we can send you replacement or the correct one in case of wrong supplied.

You can use your Visa or Mastercard credit and debit cards. There's a option for Cash On Delivery too. Pay using one of the below methods: Online Payment via Debit and Credit Cards (Visa and MasterCard) Pay Cash on Delivery

Once you've created an account, it’s not possible to change your email address as it is linked to all your account details. If you want to use a different email address, you’ll have to create a new account.

You can sign in to your account and select Address Book in Account Overview to add new delivery information, update or delete old ones, as well as set a default address for your next order.

You have 14 days from the date of purchase to return any item that meets our return policy.

We’ll refund an item(s) that is accompanied by the original proof of purchase such as your receipt or tax invoice The returned item(s) must be in good and unused condition, in its original sealed packaging, and with all paperwork, parts, and accessories that came along with it We’ll offer your full refund via your original payment method There may be some electronics & other items for which returns may not be possible or a restocking fee may apply.

If you’re unhappy with your item and would like to return, exchange or refund it, we’ve made it as easy as possible. Quick & Easy Returns & Refunds Our Warehouse is located at Al Rashidiya, Dubai, U.A.E.

If you notice any visible damage to the item on delivery, refuse the delivery and call us at +971544401685. If you find the item is damaged after you’ve opened it, immediately return it to your warehouse located at Al Rashidiya, Dubai, U.A.E.

Once you reach our Thank You page with the confirmed details of your order, it means your order was completed successfully. We’ll also send you an email confirming we’ve got your order.

We’re so sorry this happened, but if your order or part of it was cancelled it could have been due to us not being able to verify your payment details, due to technical issues, or if the item was damaged. If you've already made the payment for your canceled items, rest assured we would have automatically processed your refund. If you’re still unsure or need help, you can get in touch with us at +971544401685.

We deliver across UAE. No matter which emirate you stay in, we’ve got you covered.

Yes, you can. Call us at +971544401685 and let us know the new delivery address you’d like us to deliver your order to.

Our delivery partner might ask for your ID while delivering your order, so please keep it handy. If you've placed a Cash on Delivery order, you'll also need to present the exact amount of cash on receiving your delivery.

No, currently we only deliver within the UAE. If you wish to send any of our item(s) outside the UAE, you’ll have to make arrangements for the same on your own. Any shipping, handling, forwarding & related costs will have to be borne by you.